This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.tidiobox.com (the “Site”).
Important Territorial Notice: Retail operations on www.tidiobox.com are strictly limited and exclusively dedicated to consumers residing within the European region. We do not accept transactions or process data from users outside of this designated geographical market.
1. Data Controller
The data controller responsible for your personal information under European data protection standards (including the GDPR) is:
Company Name: Majid Hasan Stationary L.L.C.
Commercial Registration Number: 100585266800003
Registered Office Address: Shop 10, Ground Floor, Mohammed Salim Building, Naif Street / Deira Souq, Dubai, United Arab Emirates
Official Corporate Email: desktop@tidiobox.com
2. Personal Information We Collect
Because our storefront operates exclusively for the European market, we collect and process information tailored strictly to international fulfillment within this region.
Device Information: When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address (utilised to verify European regional access), time zone, and some of the cookies that are installed on your device. Additionally, we collect information about the individual web pages or products that you view.
Order Information: When you make a purchase or attempt to make a purchase through the Site, we collect specific details required for international logistics, including your name, European billing address, European shipping address, payment information (processed securely via Stripe), email address, and phone number.
3. Payment Processing & PCI Compliance
To process commercial transactions securely for our European clientele, the Site integrates standard electronic transaction systems. All credit card, debit card, and related transactional data provided during checkout are processed directly by our external payment gateway provider, Stripe.
Your transaction details are transmitted directly to Stripe via strongly encrypted channels (SSL/TLS). Majid Hasan Stationary L.L.C. does not store, retain, or have access to your full payment card credentials or sensitive CVV codes. The handling of this transactional information is fully governed by Stripe’s own privacy standards and international compliance frameworks.
4. How We Use Your Personal Information
We use the order information that we collect generally to fulfil orders placed by our European clients (including arranging for international shipping to European destinations, handling internal logistics, and providing you with itemised commercial invoices). Additionally, we use this information to:
Communicate with you regarding your transaction and delivery status;
Screen our orders for potential risk, identity verification, or fraud prevention (specifically cross-border mismatch flags).
5. Data Retention Periods
We retain your personal information only for as long as necessary to provide you with our retail services and as described in this Privacy Policy. We maintain this information to comply with our statutory legal, fiscal, and regulatory obligations under applicable international commerce laws:
Transactional and Billing Records: Retained for a mandatory period of 7 years to satisfy regulatory corporate tax legislation and statutory accounting frameworks required for international trade.
General Correspondence: Email queries and customer support communications are retained for a maximum of 2 years from the date of the last interaction to manage European customer service workflows.
6. Sharing Your Personal Information
We share your personal information with necessary third parties to assist us in operating our dedicated European pipeline, as described above.
Logistics Providers: We share your delivery details with dedicated international couriers specializing in European final-mile delivery to transport your physical desktop storage orders.
Payment Processors: We share transaction identifiers with Stripe to execute safe transaction settlement and dispute management.
Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, or to otherwise protect our statutory legal rights.
7. Your Rights & International Data Transfers
As our services are directed exclusively at residents of Europe, we fully acknowledge and respect your statutory rights under European data protection legal frameworks (including the right to access, correct, update, or erase your data). If you would like to exercise these rights, please contact our administrative desk.
Please note that as an international operational model, your information will be transferred outside of Europe, including to the United Arab Emirates, where our corporate headquarters are located. This transfer is conducted strictly in order to process, pack, and complete your physical contractual order requirements under standard international data transfer protocols.
8. Cookies and Tracking Control
You have the complete right to decide whether to accept or reject cookies utilized by our platform. Most internet web browsers are set to accept cookies by default, but you can typically modify your browser settings to decline or delete cookies if you prefer. Choosing to decline cookies may, however, prevent you from taking full advantage of the Site’s optimal interface and essential checkout functionalities.
9. Contact Us
For more information about our data privacy practices, or if you have specific regulatory questions regarding your data, please contact our administrative desk:
Dedicated Email Support: desktop@tidiobox.com
Official Corporate Telephone: +971 42813040