At tidiobox, we are committed to maintaining transparent commercial relationships with our clients across the European region. This Refund and Returns Policy outlines your statutory rights, administrative procedures, and the operational criteria governing cancellations, returns, and transactional reversals for purchases made on www.tidiobox.com.
① Corporate Identity & Return Destination This website and the tidiobox brand are operated entirely by Majid Hasan Stationary L.L.C. All authorised physical product returns must be directed exclusively to our registered corporate facility:
Authorised Return Address: Shop 10, Ground Floor, Mohammed Salim Building, Naif Street / Deira Souq, Dubai, United Arab Emirates
Company Registration Number: 100585266800003
Official Corporate Email: desktop@tidiobox.com
② Statutory Consumer Right of Withdrawal (No-Reason Returns) In strict accordance with European consumer protection frameworks governing distant retail transactions, consumers residing within the European region possess specific statutory cancellation rights:
14-Business-Day Window: You have the right to withdraw from your purchase contract and return your physical desktop storage items without providing a reason within 14 business days from the date on which you, or a designated third party, acquire physical possession of the goods.
Notification Procedure: To exercise this right, you must issue a clear, unambiguous statement of your intent via email to desktop@tidiobox.com within this designated 14-day window.
Return Conditions & International Freight Notice: Items returned under the statutory right of withdrawal must be completely unused, in their original pristine condition, and safely packed in their original packaging for transit back to our corporate facility in Dubai, UAE. The Customer is responsible for arranging and covering the direct logistics expenses for returning the items. We highly encourage our European clients to carefully verify product dimensions prior to purchase to avoid unnecessary international return freight costs.
③ Defective, Damaged, or Inaccurate Orders We manage our packaging and handling workflows meticulously. In the event that a product arrives with unexpected material damage or manufacturing flaws, European consumers are fully protected under the following streamlined framework:
Evidence Submission: To ensure maximum convenience and avoid unnecessary international shipping burdens for our clients, you are not required to physically return broken items to our facility. Instead, please contact our support team at desktop@tidiobox.com promptly, providing clear photographic evidence demonstrating the defect alongside your official order reference.
Resolution Process: Upon verification of the photographic documentation by our support desk, we will immediately process a full financial refund of the item value or arrange for a brand-new replacement package to be dispatched free of charge.
④ Transit Contingencies & Logistics Delays We partner with premium global carriage networks, including the priority services of DHL, FedEx, and UPS, with standard estimated delivery windows to Europe spanning 5 to 12 business days.
Automated Status Tracking: Milestone status notifications are automatically transmitted to your checkout email upon dispatch, transit hub arrival, and local delivery routing.
Non-Delivery Investigation: If a package exceeds standard transit timelines, please notify us via email. We will launch an immediate investigation with the respective carrier. If the shipment is officially verified by the courier as unrecoverable, we will promptly provide a full financial refund or execute a complimentary replacement shipment.
⑤ Refund Processing and Financial Channels When a refund is approved under the terms of this policy, the financial reversal will be credited directly back to the original payment method used during checkout.
Supported Payment Methods: Reversals are automatically applied to the corresponding account linked to your original transaction, including credit and debit card networks (Visa, Mastercard, American Express) or electronic payment formats (Apple Pay, Google Pay, and authorized digital wallets supported by Stripe).
Processing Timeline: Once formally approved by our administration, the refund transaction is initiated immediately. Processing typically takes between 5 to 10 business days for financial institutions and banking networks to reflect the credit on your official statement.
⑥ Contact and Administration For any questions regarding returns, cancellation notifications, or photo submissions for damaged goods, please reach out to our administrative desk:
Dedicated Email: desktop@tidiobox.com
Official Telephone: +971 42813040