Thank you for visiting www.tidiobox.com. This Shipping Policy outlines the terms, timelines, and logistical frameworks governing the dispatch and delivery of our physical desktop storage and organisation products to our clientele within Europe.

Corporate Identity & Dispatch Location
All commercial activities, order processing, and logistical arrangements on this Site are fully managed and operated by Majid Hasan Stationary L.L.C.
To maintain efficient operational oversight and quality control, all physical orders are prepared, packed, and dispatched directly from our primary corporate facility:

Dispatch & Corporate Address: Shop 10, Ground Floor, Mohammed Salim Building, Naif Street / Deira Souq, Dubai, United Arab Emirates
Company Registration Number: 100585266800003
Official Support Email: desktop@tidiobox.com

Geographical Service Area & Logistics Partners
We offer physical delivery services exclusively to consumer destinations located within the European region. To ensure reliable, standard international transit practices, we partner with premium global express carriage providers, utilizing the priority delivery services of:
DHL
FedEx
UPS
Delivery Timelines & Transit Windows
Standard Transit Times: Once an order has completed internal verification, formatting, and packaging, the estimated transit period to European destinations typically spans between 5 and 12 business days from the date of dispatch.
Processing Framework: Orders are processed systematically during standard business working days. While any stated delivery windows are highly realistic operational estimates based on our carriage partners, they are subject to standard international customs clearing procedures.
Automated Tracking Protocols
To maintain complete operational transparency, our system sends automated tracking update correspondences directly to the electronic mail address provided by the Customer during checkout. These milestone notifications are systematically generated and transmitted at critical junctures of the shipping cycle:
Order Dispatch: Transmitted immediately when the package leaves our facility and a unique tracking reference is assigned by the carrier.
Transit Hub Arrival: Sent when the package enters major international sortation points.
Local Delivery Network: Transmitted when the shipment reaches your local destination area for final courier arrival.
Transit Contingencies and Delayed Shipments
We track transit metrics closely to manage delivery performance. If a shipment encounters unexpected global logistics difficulties and exceeds the standard estimated transit timeline, the following operational protocols apply:
Investigation Procedure: The Customer should notify our support team via desktop@tidiobox.com. We will immediately open a formal logistical inquiry with the respective carrier (DHL, FedEx, or UPS) to determine the real-time status of the package.
Resolution Framework: Following the official verification or outcome of the carrier investigation, if a package is confirmed permanently stalled, lost, or delayed beyond reasonable international limits, our administration will promptly execute a full transaction refund of the order value or dispatch a supplementary replacement package at no additional cost to the Customer.
Customer Support and Enquiries
For any questions regarding your shipment status, transit updates, or tracking details, please contact our administrative desk directly:
Email Contact: desktop@tidiobox.com
Corporate Telephone: +971 42813040